Consilium
Peng Aun Clinic Penang · Mon 20 Apr
Dr. Amirah
Lead veterinarian
A
Analytics · April 2026

The clinic, in numbers.

Live across 3 doctors · Peng Aun Clinic Penang · validated against a keyword baseline on 50 Telegram scenarios.
§ 02 · Triage distribution

Where follow-up replies land this month

GLM classifies every Telegram reply into one of three actions. Most are handled with zero doctor effort.
64%
24%
12%
All clear64%
Monitor24%
Escalate12%
§ 03 · Validation — PRD §15

GLM 94% vs keyword 63%.

Keyword matching collapses on natural human language. GLM doesn't. That delta is why the model is non-removable.
+31 pts
overall accuracy gain
Scenario
Consilium GLM
Keyword baseline
Normal (20)
95%
90%
Ambiguous (15)
87%
33%
Red flag (15)
100%
67%
Overall (50)
94%
63%
The ambiguous row is the proof — "she seems a bit quiet but ate a little bit" is not a keyword problem.
§ 04 · Caseload

Top diagnoses — last 30 days

Across 154 consults. Distribution matches typical solo-clinic pattern; otitis and GI lead, as expected in SEA urban pet populations.
Urinary tract infection
9
Conjunctivitis
8
Obesity / weight mgmt
7
Parvovirus screen
5
Ingested foreign body
4
§ 05 · Feedback loop — PRD §F5

Doctor corrections, this week

Every correction becomes a few-shot example for this clinic's future prompts. No model retraining. The GLM gets smarter per clinic automatically.
Date
Feature
GLM output
Doctor correction
Reason
10 Apr
Billing
Radiograph × 1
Radiograph × 2 views
Both lateral + CC shot taken
08 Apr
Triage
ALL_CLEAR
MONITOR
Owner downplayed vomiting frequency
05 Apr
Prescription
Amoxicillin 7d
Amoxi-clav 10d
Resistant strain suspected
§ 06 · Follow-up funnel

From Telegram ping to resolution

412 follow-ups sent this month. Only 39 (12%) ever reached a doctor as an escalation card.
Messages sent
24–48h after visit
100%
412
Owner replied
Natural language
78%
321
Auto-resolved (ALL_CLEAR)
GLM confidence >85%
64%
205
Monitor
One-tap doctor confirm
24%
77
Escalate
Full escalation card
12%
39
CONSILIUM · ANALYTICS·Clinic: Peng Aun Clinic Penang·Period: 01 Apr – 20 Apr 2026·Validation set: 50 synthetic Telegram replies